Accessing Our Services
We support children and young people under 18 who have experienced rape or sexual assault. We also help young adults with learning disabilities if our service is better suited to their needs.
Does it cost anything?
No, our service is completely free, and it includes medical care, forensic examinations, counselling, and follow-up support.
When can I call?
You can call us 24/7, every day of the year. We are always here to listen and help.
Do I need to report to the police to use your service?
No. You do not have to report to the police to get help. We will explain your options, and you can decide what is best for you.
If I’m 16 or older, can I come to an appointment alone?
Yes, if you are 16 or older, you can call and arrange an appointment yourself.
If I’m under 16, how do I get an appointment?
Please call us, we can talk to you about support.
How to Make an Appointment
- If you are 16 or older, you can call us directly.
- If you are under 16, a professional (such as a doctor, social worker, or police officer) will need to make the referral for you.
- If you are unsure what to do, call us for guidance. We will discuss your options with you.
Coming to an Appointment
Where do I need to go?
We have two centres:
- Nottingham: Queens Medical Centre, Derby Road, NG7 2UH
- Northampton: Serenity, Highfield Clinical Care Centre, Cliftonville Road, NN1 5BU
Call 0800 183 0023 to arrange an appointment at either location.
What happens when I arrive?
A Crisis Support Worker will meet you at the door and stay with you throughout your visit. You won’t wait in a busy reception area. We only see one person at a time to ensure privacy. Everything will be explained at your pace, and you can decide what happens next.
Can I bring someone with me?
You can bring a trusted adult, family member, or friend for support. If you are under 16, you must bring a consenting adult.
Can I choose to be seen by a male or female doctor?
We will do our best to provide a doctor or nurse of your preferred gender, but this may not always be possible.
How long will I be at the centre?
Most visits last between 3 to 4 hours, but this varies depending on what support you need.
Medical and Forensic Examinations
Do I have to have an examination?
No. Everything is your choice. You can choose to have all, some, or none of the examination. You can also change your mind at any time.
What happens in an examination?
A specially trained doctor or nurse will explain everything before you decide. They may check for injuries and provide treatment if needed. If the assault was recent, they can collect forensic evidence (only if you want this). We can offer emergency contraception and medication to protect against infections.
Will I get time to shower and change?
Yes, after your examination, you can shower, eat, and take time for yourself before leaving
What happens after the appointment?
We will check in with you three days later to ensure you have the support you need. We can also arrange counselling, therapy, or other specialist referrals to help you in the weeks and months ahead.
Confidentiality and Reporting
Who will know what happened to me?
We respect your privacy. Your information is confidential and only shared when necessary. If we need share any of your information, before we do, we will explain who we need to share information with and why.
Can I get therapy or counselling?
If you have been seen by our service yes you can get counselling up to 10 sessions near to where you live. If you have not, we may still be able to offer counselling sessions, please call the helpline to discuss.
What if I am male or LGBT+?
Sexual assault can happen to anyone, regardless of gender identity or sexuality. We provide care and support to all young people, treating everyone with dignity and respect.
Where We Are
- Nottingham: Queens Medical Centre, Derby Road, NG7 2UH
- Northampton: Serenity, Highfield Clinical Care Centre, Cliftonville Road, NN1 5BU